Welcome To The Pilates Klinik!
We are excited to have you join our community of members and to get to know you.
Below our owners, Michael and Kristen share with you some tips and tricks to help you get the most of your Pilates journey. In these 2 videos and the following information, you’ll find everything you need to know to start right and get results faster.
So sit back, relax, and soak everything on this page in, its worth it we promise! If you have any questions, don’t hesitate to reach out to us.
Video 1
Video 2
The 6 Keys To Success
Hungry? —> Uber eats will have food at your door in under 20 minutes.
FAQ's
See the below section for answers to some commonly asked questions
A: The memberships are set up monthly so, even though it’s good to get into a routine of doing your 2 or 3 classes every week, you don’t have to.
A: The vast majority of our studio news and updates is shared in our private Facebook members group and on our in studio notice board. Please check them frequently to stay in the know!
A: You have to cancel a session 12 hours or more before the start time otherwise you lose the class, this is designed to allow everyone equal opportunity to get into classes.
A: When you open the app in the drop down menu there are 2 options at the top “50+ class schedule” and “full class schedule” these will show you which classes are available to you.
A: There is parking available in front of the studio, along the roadside and in the rear of the building. Please avoid parking in the closest space in the rear as we reserve that for disabled clients. ❤️
A: If you are late for class please still attend! If the front door is locked you may need to park and enter from the rear. Also, please be respectful of the class already started and get set up without distracting the flow. We ask that you be at least 5 minutes early if you are attending a circuit class as the teacher explains every station at the beginning.
A: If you are unable to make class for any reason no worries, please cancel via the app so we are aware, no need to call.❤️
A: There are 3 spaces on the waitlist, if the class is more than 12 hours away and you are next on the waitlist you will be automatically added and notified. Within 12 hours the waitlist STOPS operating and its “first come, first serve” for snagging any openings. Just check the app frequently as spaces open up almost every class!
A: Our reception hours at typically 9am – 12pm during the weekdays, however, our studio manager Robyn has the studio contact mobile phone at all times and does her best to answer within reasonable hours If she does not answer feel free to send a text message or email and we will reply within business hours.
A: Please remember that the way we account for members taking extra classes is to reconcile at a later point for the previous cycle rather than on the day.
Each member is entitled to their number of classes (8,12, or 16) plus 1 life happens pass make up class, extra reservations will then be charged at $17.50 each. Almost a third of our members take advantage of these cheaper extra classes every month so we encourage you to attend as much as you’d like to!
DOWNLOAD OUR SCHEDULING APP
Step 1:
Navigate to the app store on your mobile device, search for “The Pilates Klinik” and install the free app.
Step 2:
Click on the 3 vertical lines in the upper left hand corner to open the drop down menu.
Step 3:
You’ll see here the options including the full class schedule, the 50+ classes schedule and the creche. Click on “log in”.
Step 4:
There are many ways to get your account setup from here. Usually, we will set your password to be “Pilates1” and use the email address you wrote down on your new client form so try that combination first.
If that doesn’t work, you may already have a mindbody account, in which case the username and password will be the same. Alternatively, if neither of those two works, you can try logging in using the facebook button.
Hopefully one of those methods allows you to log into your account! You should then be able to see your membership setup under account details and you should be able to reserve classes without being asked for payment.
If this is not the case just call Robyn at the studio and we will fix the issue over the phone.